Terms of Use

Last updated: 20 August 2026

1. Introduction and acceptance

These Terms & Conditions ("Terms") govern your use of the Adelphé Wellness website [www.adelphewellness.com.au] (the "Website"), and your booking of appointments, purchase of memberships, and purchase of products or services through us. By using the Website, booking a service, or purchasing a membership or product, you agree to be bound by these Terms. If you do not agree, please do not use the Website or our services.

2. Our services

Adelphé Wellness provides wellness services, appointments and related products. Nothing on this Website or provided as part of our services constitutes medical advice, and our services are not a substitute for professional medical treatment. You should consult a qualified health practitioner regarding any health condition before commencing a new wellness service, and you should tell us about any relevant health conditions, injuries or allergies before your appointment.

3. Bookings, cancellations and no-shows

Our current cancellation, no-show and rescheduling policy - including any notice period required and any applicable fees - is displayed within Fresha at the time of booking, and forms part of these Terms. Please review the policy shown at the time you book, as it may be updated from time to time. We reserve the right to cancel or reschedule appointments due to practitioner illness, unforeseen circumstances, or events outside our control, in which case we will notify you as soon as reasonably possible and offer an alternative time or refund.

4. Memberships

The following terms apply to all memberships:

You agree to be charged on a recurring basis for the membership term set out by Adelphé Wellness at the time of purchase. Payments are processed through Fresha, our booking and payment platform. In the event that a scheduled payment fails, both you and Adelphé Wellness will be notified. Fresha will attempt to take payment for the membership the day before it is due, and if that attempt fails, will retry after 24 hours, 48 hours, and finally after 4 days. If all of these payment attempts fail, your membership will automatically cancel.

The standard no-show and cancellation policy set out in Section 3 applies to membership bookings. Memberships are non-transferrable and non-refundable, except where required by the Australian Consumer Law (see Section 8).

You may cancel your membership at any time in accordance with the cancellation notice period displayed within Fresha at the time you purchase your membership. Cancellation will take effect from your next billing cycle unless otherwise stated in the policy shown at sign-up.

Please review the policy shown at the time you sign up, as it may be updated from time to time.

5. Products and online store

Where you purchase products through our online store, we will take reasonable steps to ensure descriptions, pricing and availability are accurate, but errors may occasionally occur, and we reserve the right to correct pricing or availability errors and to cancel and refund an affected order. Delivery timeframes are estimates only. Returns, refunds, repairs or replacements for faulty or unsuitable products will be handled in accordance with your rights under the Australian Consumer Law (see Section 8).

6. Payment

Prices are listed in Australian dollars and include GST where applicable. Payment is processed through our third-party payment and booking provider (Fresha). By providing payment details, you authorise us (via our payment provider) to charge the applicable fees, including recurring membership charges as described in Section 4.

7. Intellectual property

All content on the Website - including text, images, logos and branding 0 is owned by or licensed to Adelphé Wellness and is protected by copyright and other intellectual property laws. You may not reproduce, distribute or use this content for commercial purposes without our prior written consent.

Our Website may also display the trademarks, logos and brand names of third-party product or service providers we use or stock ("Third-Party Marks"). These Third-Party Marks remain the property of their respective owners. We display them for identification purposes only, to indicate the brands and products available through our services, and this does not imply any endorsement, sponsorship or affiliation by those brands unless expressly stated.

8. Your rights under the Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law (or any other law) that cannot lawfully be excluded. Where our services or products are not of acceptable quality or fit for purpose, you may be entitled to a repair, replacement, refund or other remedy under that law, regardless of any "non-refundable" language elsewhere in these Terms.

9. Limitation of liability

To the maximum extent permitted by law, and subject to Section 8, Adelphé Wellness excludes all liability for any indirect, incidental or consequential loss arising from your use of the Website or our services. Where liability cannot be excluded, our liability is limited, at our option, to the resupply of the relevant service or product, or the cost of resupply.

10. Assumption of risk

Wellness services may involve inherent risks. Prior to your first appointment (or as otherwise required), you may be asked to complete a health history, intake or consent form disclosing any relevant health conditions, injuries, allergies or concerns. By booking and attending a service, you acknowledge the inherent risks involved, confirm that any information provided in that form (or otherwise disclosed to us) is true, accurate and complete, and agree to update us promptly if your health circumstances change before or between appointments.

11. Third-party links and platforms

Our Website and booking system may link to or rely on third-party platforms (including Fresha) for scheduling and payment processing. We are not responsible for the availability or practices of these third-party platforms, which have their own terms and privacy policies.

12. Governing law

These Terms are governed by the laws of South Australia, and the parties submit to the non-exclusive jurisdiction of the courts of South Australia.

13. Changes to these Terms

We may update these Terms from time to time. The most current version will always be available on our Website, with the effective date shown at the top of this page. Continued use of the Website or our services after any update constitutes acceptance of the revised Terms.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Adelphe Wellness
Email: admin@adelphewellness.com.au
Phone: 08 8120 1988
Address: 68 Mooringe Avenue, North Plympton, South Australia 5037
ABN: 56 685 789 066