Privacy Policy
Last updated: 20 August 2026
1. Introduction
Adelphe Wellness ("we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information through our website [www.adelphewellness.com.au] (the "Website") and in connection with our wellness services, appointments/bookings, and online store.
We are generally bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). Where we hold health or other sensitive information, we handle it in line with the additional protections the Privacy Act gives to sensitive information, regardless of whether the small business exemption applies to us.
By using our Website or engaging our services, you agree to the collection, use and disclosure of your personal information as described in this Policy. If you do not agree, please do not use our Website or services.
2. What personal information we collect
Depending on how you interact with us, we may collect:
Identity and contact details - such as your name, email address, phone number, postal address and date of birth.
Account and booking information - such as appointment history, service preferences, and communications with our staff or practitioners.
Health and wellness information (sensitive information) - such as health goals, medical history, allergies, injuries, or other information you provide to help us deliver a safe and appropriate service.
Payment information - such as billing address and payment details, which are typically processed by our third-party payment provider rather than stored directly by us.
Website usage data - such as IP address, browser type, device information, pages visited, and referring website, collected via cookies and similar technologies.
Marketing preferences - such as whether you have subscribed to our newsletter or promotional communications.
We only collect sensitive information (including health information) with your consent, or where otherwise permitted or required by law.
3. How we collect personal information
We collect personal information directly from you when you:
Browse or make a purchase on our Website.
Book or attend an appointment, class or wellness service.
Complete a contact, intake, health history or feedback form.
Subscribe to our newsletter or marketing communications.
Contact us by phone, email or social media.
We may also automatically collect information through cookies and analytics tools when you use our Website (see Section 5), and in some cases from third parties such as booking platforms, payment processors or referral partners, where you have consented to that information being shared with us.
4. Why we collect, use and disclose your information
We collect, hold, use and disclose personal information to:
Provide, manage and personalise our wellness services, bookings and appointments.
Process orders, payments, deliveries and returns for our online store.
Communicate with you, including responding to enquiries and sending appointment reminders.
Send you marketing and promotional material, where you have opted in (you can opt out at any time).
Improve our Website, services and customer experience.
Comply with our legal, regulatory and insurance obligations.
Protect the safety and wellbeing of our clients, staff and practitioners.
5. Cookies and analytics
Our Website uses cookies and similar technologies (such as web beacons and analytics scripts) to recognise your browser, remember your preferences, and understand how visitors use our Website. This may include tools such as Google Analytics. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Website, including bookings and online purchases.
6. Disclosure of personal information
We may disclose your personal information to:
Our staff, contractors and practitioners who need it to deliver our services.
Booking, scheduling and payment platform providers.
IT, hosting, email and website service providers.
Delivery and logistics providers, for online store purchases.
Professional advisers, insurers and regulators, where required.
Any other third party where you have provided consent, or where disclosure is required or authorised by law.
Some of our service providers may store or process information outside Australia (for example, on overseas cloud servers). Where this occurs, we take reasonable steps to ensure those providers protect your information consistently with the Australian Privacy Principles. We do not sell your personal information to third parties.
7. Data security
We take reasonable technical and organisational steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps may include secure servers, restricted access controls, encryption where appropriate, and staff training. No method of storage or transmission over the internet is completely secure. While we work to protect your information, we cannot guarantee its absolute security.
8. Data breaches
If we experience a data breach involving your personal information that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act.
9. Access, correction and complaints
You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. To do this, please contact us using the details in Section 13. If you have a concern or complaint about how we have handled your personal information, please contact us first so we can attempt to resolve it. If you are not satisfied with our response, you may lodge a complaint with the OAIC at www.oaic.gov.au.
10. Automated decision-making
We do not currently use automated decision-making technology to make decisions that significantly affect your rights or interests. If this changes, we will update this Policy to describe the kinds of personal information used and the kinds of decisions involved, consistent with our obligations under the Privacy Act.
11. Children's privacy
Our services are not directed at children, and we do not knowingly collect personal information from children without the consent of a parent or guardian. If you believe we have inadvertently collected information from a child, please contact us so we can address it.
12. Third-party links
Our Website may contain links to third-party websites (such as payment providers or social media platforms). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing them with your information.
13. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Adelphe Wellness
Email: admin@adelphewellness.com.au
Phone: 08 8120 1988
Address: 68 Mooringe Avenue, North Plympton, South Australia 5037
ABN: 56 685 789 066
14. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The most current version will always be available on our Website, with the effective date shown at the top of this page.